By using Sreegen, you agree to these terms. Please read them carefully — they define our relationship, your rights, and your responsibilities.
Last updated: 1 May 2026 · Effective: 1 May 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you (either individually or as an authorised representative of a business entity, "Customer" or "you") and Sreegen Technologies Pvt. Ltd. ("Sreegen", "we", "us", "our"), a company incorporated in India.
By creating an account, clicking "Get started", or otherwise accessing or using the Sreegen platform, you confirm that:
If you do not agree to these Terms, do not use the Services.
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
You may invite additional users ("Team Members") to your account. You are responsible for ensuring that all Team Members comply with these Terms. You must promptly remove access for any Team Member who leaves your organisation or violates these Terms.
API keys issued to your account must be kept confidential. You are solely responsible for all API usage attributed to your keys. Sreegen may suspend API access if we detect unusual activity or suspected abuse.
Subject to these Terms and payment of applicable fees, Sreegen grants you a limited, non-exclusive, non-transferable licence to access and use the Services for lawful internal business purposes, including customer-facing and operational workflows such as:
You must not use the Services to:
Sreegen reserves the right to immediately suspend any account found in violation of this section, with or without prior notice.
You retain all right, title, and interest in and to your Customer Data. Sreegen does not claim ownership of Customer Data.
You grant Sreegen a limited licence to access, process, store, and transmit Customer Data solely to provide and improve the Services as described in these Terms and our Privacy Policy.
You are solely responsible for: (a) obtaining all necessary rights and consents before submitting Customer Data; (b) ensuring contact lists and communications comply with DND, NDNC, and other applicable requirements; (c) the accuracy and legality of Customer Data; and (d) configuring digital-worker instructions, workflows, permissions, and communications that are truthful, non-misleading, and compliant with applicable sector-specific regulations.
Upon termination of your account, you may export your Customer Data within 30 days. After that period, Sreegen will delete or anonymise your data in accordance with our Privacy Policy, unless retention is required by law.
You acknowledge that the use of AI voice agents for commercial calling is subject to TRAI regulations, including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. You agree to:
Sreegen is a technology platform and not a licensed telecom operator. Regulatory compliance for your calling activities is your responsibility. Sreegen provides tools to help (e.g., DND scrubbing integrations) but does not guarantee regulatory compliance on your behalf.
Commercial components and engagement models are described at sreegen.com/pricing. Your applicable platform, usage, provider, implementation, support, and enterprise fees are defined in your order form or subscription agreement. Sreegen reserves the right to modify generally available pricing with notice as required by the applicable agreement.
Paid plans are billed monthly or annually in advance. Annual plans are invoiced upfront. All fees are in Indian Rupees (INR) and exclusive of GST, which will be added at the applicable rate.
Execution or provider usage beyond included allowances may be billed at the applicable work-item, model, minute, message, email, integration-event, or third-party provider rate shown in your agreement or dashboard.
Monthly plan fees are non-refundable except as required by applicable law. Annual plan fees may be refunded on a pro-rated basis within 14 days of the annual billing date, less any usage incurred. Starter (free) plan users have no payment obligations.
Accounts with outstanding invoices unpaid for 15 days after due date may have their Services suspended. Services will be restored within 24 hours of payment receipt.
All right, title, and interest in the Services — including platform software, AI models, UX designs, documentation, and trademarks — belongs exclusively to Sreegen. No licence to Sreegen's IP is granted except as expressly stated in these Terms.
If you provide suggestions, bug reports, or other feedback about the Services, you grant Sreegen a perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.
Sreegen does not use your Customer Data (including workflow records, communications, recordings, and transcripts) to train generally shared AI models without your explicit written consent. Anonymous, aggregated platform-level usage patterns may be used to improve the Services.
Each party may receive confidential information of the other ("Confidential Information"). Each party agrees to: (a) keep Confidential Information confidential using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); (b) not disclose Confidential Information to third parties except as permitted by these Terms; and (c) use Confidential Information only for purposes of the relationship established by these Terms.
Confidential Information does not include information that: (i) is or becomes publicly available through no breach of these Terms; (ii) was already known to the recipient; (iii) is independently developed without use of Confidential Information; or (iv) is required to be disclosed by law.
Sreegen warrants that the Services will perform materially as described in the documentation under normal use. For paid plans, Sreegen provides a 99.9% monthly uptime SLA. Compensation for SLA breaches is limited to service credits as described in our SLA policy.
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. SREEGEN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
AI-generated communications, recommendations, summaries, and actions may contain inaccuracies. You must configure appropriate human review and must not rely on unreviewed AI outputs for regulated or high-impact decisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
These limitations reflect an allocation of risk and are a fundamental element of the basis of the bargain between the parties. Sreegen would not provide the Services without these limitations.
You agree to defend, indemnify, and hold harmless Sreegen and its officers, directors, employees, and agents from and against any claims, damages, fines, penalties, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms or Applicable Law; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your violation of any Call Recipient's rights; or (d) your failure to obtain required regulatory registrations or consents.
You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period for monthly plans. For annual plans, see Section 8.4.
Sreegen may suspend or terminate your access immediately if you: (a) materially breach these Terms and fail to cure within 7 days of notice; (b) engage in prohibited use under Section 5; (c) become the subject of insolvency or bankruptcy proceedings; or (d) fail to pay fees after the grace period in Section 8.5.
Upon termination, your licence to use the Services ends immediately. Sections 6.4 (data export), 9, 10, 11, 12, 13, and 15 survive termination.
These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation for 30 days.
If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be Mumbai, Maharashtra. Proceedings shall be conducted in English.
Notwithstanding the above, either party may seek emergency injunctive relief from courts of competent jurisdiction in Mumbai to prevent irreparable harm.
Sreegen may update these Terms from time to time. For material changes, we will notify you by email and display a prominent in-app notice at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
If you object to any change, your sole remedy is to stop using the Services and cancel your subscription before the effective date. You will receive a pro-rated refund of prepaid fees for the unused period.
For any questions regarding these Terms, please contact:
Sreegen Technologies Pvt. Ltd.
Mumbai, Maharashtra, India
Legal: legal@sreegen.com
General: info@sreegen.com
Questions about these terms? legal@sreegen.com · Also see our Privacy Policy