Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (either individually or as an authorised representative of a business entity, "Customer" or "you") and Sreegen Technologies Pvt. Ltd. ("Sreegen", "we", "us", "our"), a company incorporated in India.

By creating an account, clicking "Get started", or otherwise accessing or using the Sreegen platform, you confirm that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age and have the legal authority to enter into this agreement (or, if acting for an entity, you are authorised to bind that entity); and
• You will comply with all applicable laws and regulations in your use of the Services.

If you do not agree to these Terms, do not use the Services.

2. Definitions

• "Services" means the Sreegen AI voice-agent platform, APIs, dashboards, documentation, and any related services provided by Sreegen.
• "Customer Data" means any data (including contact lists, call recordings, and campaign configurations) submitted to the platform by you or on your behalf.
• "AI Agent" means an automated voice agent powered by large language models and speech synthesis that conducts telephone conversations on your behalf.
• "Call Recipient" means any person whose phone number is dialled or who initiates a call through the Services.
• "Subscription Plan" means the tier (Starter, Growth, Scale) selected by the Customer, as described on the Pricing page.
• "Applicable Law" means all laws, regulations, and guidelines in India that apply to your use of the Services, including but not limited to DPDP Act 2023, TRAI regulations, and the Information Technology Act, 2000.

3. Account & Access

3.1 Registration

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

3.2 Users & Teams

You may invite additional users ("Team Members") to your account. You are responsible for ensuring that all Team Members comply with these Terms. You must promptly remove access for any Team Member who leaves your organisation or violates these Terms.

3.3 API Access

API keys issued to your account must be kept confidential. You are solely responsible for all API usage attributed to your keys. Sreegen may suspend API access if we detect unusual activity or suspected abuse.

4. Permitted Use

Subject to these Terms and payment of applicable fees, Sreegen grants you a limited, non-exclusive, non-transferable licence to access and use the Services for your internal business purposes, including:

• Outbound lead qualification and appointment setting;
• Student admissions follow-up and counselling;
• Loan EMI reminders and soft collections;
• Insurance renewal and servicing calls;
• Real estate inquiry follow-up; and
• Any other lawful business communications that comply with TRAI regulations.

5. Prohibited Use

You must not use the Services to:

• Make calls to individuals who have registered on the National Do Not Call (NDNC) Registry without obtaining proper exemptions as required under TRAI regulations;
• Conduct calls outside of permitted calling hours under TRAI guidelines (typically 9:00 AM – 9:00 PM local time);
• Impersonate any person, government body, or regulated financial institution in a misleading or fraudulent manner;
• Transmit abusive, threatening, obscene, or harassing content;
• Engage in mass spam calling, robocalling without consent, or any activity that violates the Telecom Commercial Communications Customer Preference Regulations (TCCCPR);
• Use the Services to collect sensitive personal data without appropriate consent;
• Attempt to reverse-engineer, decompile, or extract the underlying AI models or platform code;
• Resell or sublicense access to the Services to third parties without Sreegen's prior written consent;
• Upload malicious code, attempt to compromise platform infrastructure, or conduct penetration testing without written authorisation from Sreegen;
• Violate any Applicable Law or the rights of any third party.

Sreegen reserves the right to immediately suspend any account found in violation of this section, with or without prior notice.

6. Customer Data

6.1 Ownership

You retain all right, title, and interest in and to your Customer Data. Sreegen does not claim ownership of Customer Data.

6.2 Licence to Process

You grant Sreegen a limited licence to access, process, store, and transmit Customer Data solely to provide and improve the Services as described in these Terms and our Privacy Policy.

6.3 Your Responsibilities

You are solely responsible for: (a) obtaining all necessary consents from Call Recipients before uploading their data; (b) ensuring your contact lists comply with DND and NDNC regulations; (c) the accuracy and legality of Customer Data; and (d) configuring AI scripts that are truthful, non-misleading, and compliant with sector-specific regulations (e.g., RBI guidelines for NBFC collections, IRDAI guidelines for insurance).

6.4 Data on Termination

Upon termination of your account, you may export your Customer Data within 30 days. After that period, Sreegen will delete or anonymise your data in accordance with our Privacy Policy, unless retention is required by law.

7. Telecom & Regulatory Compliance

You acknowledge that the use of AI voice agents for commercial calling is subject to TRAI regulations, including the Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018. You agree to:

• Register as a Principal Entity (PE) with your telecom service provider if required for your call volumes;
• Maintain valid consent records for all Call Recipients under the applicable regulatory framework;
• Honour opt-out requests immediately and remove opted-out numbers from your active campaigns within one business day;
• Ensure AI call scripts comply with the ASCI Code, RBI Fair Practices Code (for lending calls), and IRDAI regulations (for insurance calls) as applicable;
• Not use the Services to conduct calls that would constitute an unfair trade practice under the Consumer Protection Act, 2019.

Sreegen is a technology platform and not a licensed telecom operator. Regulatory compliance for your calling activities is your responsibility. Sreegen provides tools to help (e.g., DND scrubbing integrations) but does not guarantee regulatory compliance on your behalf.

8. Fees & Billing

8.1 Plans & Pricing

Current pricing is published at sreegen.com/pricing. Sreegen reserves the right to modify pricing with 30 days' notice to existing subscribers.

8.2 Payment

Paid plans are billed monthly or annually in advance. Annual plans are invoiced upfront. All fees are in Indian Rupees (INR) and exclusive of GST, which will be added at the applicable rate.

8.3 Overages

Call minutes consumed beyond your plan's included quota are billed at the per-minute overage rate shown in the dashboard. Overages are billed at the end of each monthly billing cycle.

8.4 Refunds

Monthly plan fees are non-refundable except as required by applicable law. Annual plan fees may be refunded on a pro-rated basis within 14 days of the annual billing date, less any usage incurred. Starter (free) plan users have no payment obligations.

8.5 Late Payment

Accounts with outstanding invoices unpaid for 15 days after due date may have their Services suspended. Services will be restored within 24 hours of payment receipt.

9. Intellectual Property

9.1 Sreegen IP

All right, title, and interest in the Services — including platform software, AI models, UX designs, documentation, and trademarks — belongs exclusively to Sreegen. No licence to Sreegen's IP is granted except as expressly stated in these Terms.

9.2 Feedback

If you provide suggestions, bug reports, or other feedback about the Services, you grant Sreegen a perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.

9.3 Usage for Model Improvement

Sreegen does not use your Customer Data (including call recordings and transcripts) to train its AI models without your explicit written consent. Anonymous, aggregated platform-level usage patterns (e.g., which features are used, call completion rates) may be used to improve the Services.

10. Confidentiality

Each party may receive confidential information of the other ("Confidential Information"). Each party agrees to: (a) keep Confidential Information confidential using at least the same degree of care it uses for its own confidential information (but no less than reasonable care); (b) not disclose Confidential Information to third parties except as permitted by these Terms; and (c) use Confidential Information only for purposes of the relationship established by these Terms.

Confidential Information does not include information that: (i) is or becomes publicly available through no breach of these Terms; (ii) was already known to the recipient; (iii) is independently developed without use of Confidential Information; or (iv) is required to be disclosed by law.

11. Warranties & Disclaimers

Sreegen warrants that the Services will perform materially as described in the documentation under normal use. For paid plans, Sreegen provides a 99.9% monthly uptime SLA. Compensation for SLA breaches is limited to service credits as described in our SLA policy.

EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. SREEGEN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.

AI-generated call scripts and summaries may contain inaccuracies. You must review AI outputs before using them for regulated activities (e.g., financial advice, medical guidance).

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
• SREEGEN'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO SREEGEN IN THE THREE MONTHS PRECEDING THE CLAIM.

These limitations reflect an allocation of risk and are a fundamental element of the basis of the bargain between the parties. Sreegen would not provide the Services without these limitations.

13. Indemnification

You agree to defend, indemnify, and hold harmless Sreegen and its officers, directors, employees, and agents from and against any claims, damages, fines, penalties, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms or Applicable Law; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your violation of any Call Recipient's rights; or (d) your failure to obtain required regulatory registrations or consents.

14. Termination

14.1 By You

You may cancel your subscription at any time from the dashboard. Cancellation takes effect at the end of the current billing period for monthly plans. For annual plans, see Section 8.4.

14.2 By Sreegen

Sreegen may suspend or terminate your access immediately if you: (a) materially breach these Terms and fail to cure within 7 days of notice; (b) engage in prohibited use under Section 5; (c) become the subject of insolvency or bankruptcy proceedings; or (d) fail to pay fees after the grace period in Section 8.5.

14.3 Effect of Termination

Upon termination, your licence to use the Services ends immediately. Sections 6.4 (data export), 9, 10, 11, 12, 13, and 15 survive termination.

15. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms shall first be subject to good-faith negotiation for 30 days.

If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be Mumbai, Maharashtra. Proceedings shall be conducted in English.

Notwithstanding the above, either party may seek emergency injunctive relief from courts of competent jurisdiction in Mumbai to prevent irreparable harm.

16. Changes to Terms

Sreegen may update these Terms from time to time. For material changes, we will notify you by email and display a prominent in-app notice at least 14 days before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

If you object to any change, your sole remedy is to stop using the Services and cancel your subscription before the effective date. You will receive a pro-rated refund of prepaid fees for the unused period.

17. Contact

For any questions regarding these Terms, please contact:

Questions about these terms?  legal@sreegen.com  ·  Also see our Privacy Policy